All orders ship from Pennsylvania Monday- Friday. Orders placed before 2 pm EST will be shipped the same day barring any unforeseen delays (weather delays, order verfication etc)
We ship USPS First Class or Priority Mail for Free Ground Shipping Orders. We ship via FedEx Next Day mail for Expedited orders.
We ship to Canada, United Kingdom and Australlia via DHL. At this time we are not able to ship to any additional countries. Any Duties and VAT is in the responsibility of the recipient and we do not allow for returns, exchanges or expedited orders for International Orders
Returns & Exchanges
We do not offer exchanges. We offer returns within 30 days of purchase. In order to be eligible for a return the individual bundles AND entire bundle must be in its original binding.
Upon receipt of your return we will review and inspect that the hair is in its original condition and acceptable for return. Rejected items will be sent back to you via First Class Mail. All refunds are processed the following Friday after the return review.
To request a return:
- Visit My Account Page
- Select the Order which needs to be return
- Click View Order
- Select Request Return and complete the information
Returns on Installed Hair
Once hair has been Installed we cannot accept returns. Your Covet Concierge will work with you to find a solution.