The Covet Session
Discover insights, techniques, and expert advice to elevate your salon's success and stay ahead in the beauty industry.
Unlock Salon Success: Working with an Assistant to Grow Your Business with Lacey Gebo
In this program, Lacey Gebo, owner of Salon Lace, shares her wealth of knowledge and experience in building a successful salon business.
Key Learnings and Lessons:
- The Importance of Assistant Programs: Lacy's journey in the beauty industry began as an assistant, a role that significantly shaped her career. Recognizing the value of structured training, she developed an exceptional assistant program that has been a cornerstone of her salon's success. This program emphasizes the importance of hands-on experience and continuous learning.
- Foundational Systems: To grow a salon to 28 employees and two locations, Lacy implemented four foundational systems. These systems cover every aspect of salon operations, from onboarding and training to daily workflows. By leveraging tools like Trello, Lacy has created a comprehensive resource library that ensures consistency and quality across her team.
- Hands-On Training: Lacy's assistant program is known for its hands-on approach. Assistants at Salon Lace are involved in practical tasks from the very beginning, allowing them to learn by doing. This method not only builds confidence but also accelerates their readiness to handle clients independently.
- Coaching and Mentoring: A successful salon requires both effective coaching and empathetic mentoring. Lacy highlights the importance of balancing performance-based coaching with personal mentoring. This dual approach fosters a supportive environment where team members feel valued and motivated.
- Hiring Strategies: Hiring the right people is crucial for salon growth. Lacy shares her strategies for creating detailed assistant applications, engaging with cosmetology schools, and maintaining a pool of potential candidates. She emphasizes hiring for personality and training for skill, ensuring a positive and collaborative salon culture.
Get to Know Covet & Mane®
Founded in 2019 by entrepreneur Dafina Smith, Covet & Mane® is the world’s first patented line of customizable hand-tied hair extensions.
